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Today’s demanding work environment requires employees to be productive,
creative, confident and focused. When employees have personal
problems, family or relationship concerns, drug or alcohol abuse,
and legal, financial or emotional difficulties, job performance
suffers. Employees with unresolved problems cost companies money
— in the form of absenteeism, tardiness, low morale, workers’
compensation claims and costly lawsuits.
DOR can enhance the productivity of your employees
— through employee and family counseling, referrals, and
coaching of managers and supervisors to identify and resolve performance
problems.
Discover the DOR Difference
- Confidential, Face-to-Face Counseling. To meet the needs of employees, we offer both telephonic and in-person counseling. While we find face-to-face assessments can be more accurate and in-person counseling more effective, we also offer a responsive team of counselors available by phone 24 hours a day, seven days a week to address urgent issues and the needs of employees who may not be able to access face-to-face counseling.
- Superior Management Coaching. DOR offers unlimited telephone and in-person coaching for managers on how to address specific employee performance problems. We've developed a highly successful protocol for giving supervisors and managers individualized, unlimited consultation and support.
With DOR’s EAP, your company receives:
Start-Up Services
- Training for managers and supervisors on how to deal with
employee performance problems.
- Policy development and review.
- Employee orientations to describe EAP services.
- Promotional material, including EAP brochures for employees
and dependents, EAP posters, a quarterly newsletter for employees,
a quarterly information bulletin for managers, and topical
quizzes.
- Online and e-mail outreach to employees, as well as frequent Web updates and monthly Webinars.
- A quality-assurance advisory panel.
Employee Services
- Assessment and counseling.
- Referrals to appropriate, cost-effective resources.
- Crisis intervention counseling, available 24 hours a day by
phone.
- Case consultation and coordination with human resources on
complicated employee issues.
- Child care and eldercare information.
- National legal referrals.
- Financial counseling.
Web-Based Services
- A library of legal forms and resources for financial planning and budgeting.
- Search engine with recommendations for services including relocation and child care.
- E-learning modules to improve both job and life skills.
- Access to hundreds of articles and helpful links including information on daily living topics such as pet care, travel and recreation.
- Information on family and caregiving including child wellness, family relationships and parenting.
- Health and well-being — assessments on personal growth, improving communication and managing stress.
- Resources to cope with workplace-related conflicts, challenges and changes.
Premium Services
The following are additional services that can be purchased to supplement your
EAP / Work Life program
- Child Care and Elder Care
- Seminars
- DOT Substance Abuse Services
- DOT Trainings
- Nurse-Line
- Compliance-Line
- ID Theft
- Health Risk Assessments (HRA's)
- Wellness Kits
- Wellness Fairs
- Wellness Coaching (with prerequisite Child Care and Elder Care)
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